Return and Refund Policy

Effective Date: September 16, 2026

At Coveted.help, we want every customer to enjoy a confident and satisfying beauty experience. We carefully select and provide quality cosmetic products, including lip liners, lip tints, and lipsticks designed to help you express your personal style. If your purchase does not meet your expectations, we are committed to providing a fair and transparent return and refund process.

This Return and Refund Policy applies to all purchases made through https://www.coveted.help/.

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return:

• The item must be unused, unopened, and in its original packaging.
• The product must be in the same condition as received.
• All original labels, packaging materials, and accessories must be included.
• Proof of purchase or order confirmation must be provided.

Due to hygiene and safety considerations, opened, used, swatched, or altered cosmetic products cannot be returned or exchanged, including lip liners, lip tints, and lipsticks, unless the item arrives defective, damaged, or incorrect.

2. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damage or incorrect product

After reviewing your request, we may provide:

• A replacement product
• Store credit
• A refund to the original payment method

3. Return Process

To request a return, please contact our customer support team:

Email: [email protected]

Please include:

• Full name
• Order number
• Reason for return
• Photos if applicable

If your return request is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The product was damaged during delivery;
• The wrong product was shipped;
• The item was defective upon arrival.

We recommend using a trackable shipping method for returned items. Coveted.help is not responsible for packages lost during return transit.

5. Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days after approval.

Refunds will be issued to the original payment method used during checkout.

Please note that your bank or payment provider may require additional processing time before funds appear in your account.

6. Non-Returnable Items

The following items cannot be returned:

• Opened or used cosmetics
• Products without original packaging
• Items damaged due to customer misuse
• Clearance or final-sale items where clearly indicated

7. Order Cancellation

Orders may be cancelled only before they enter the shipping process.

Once an order has been shipped, cancellation is no longer available, and customers must follow the return procedure described above.

8. Legal Compliance

This policy is intended to comply with applicable consumer protection requirements in Louisiana and applicable United States laws. Coveted.help reserves the right to update this policy when necessary to maintain compliance with applicable regulations. Louisiana law recognizes requirements regarding transparency and consumer disclosures in certain online commerce activities.